SHIPPING
Please see each product for shipping information as shipping times and rates will vary from product to product.
We regret that we cannot ship to US P.O. Boxes.
We do our best to process orders placed by 9am CST Monday-Friday, the same day. However, we do not gaurantee same day shipping, especially around busy holiday seasons. If you require an item to arrive by a certain date, please be sure to contact us prior to ordering or the same day you place the order to confirm the item is being shipped same day. As a general rule, orders placed by 9am CST/CDT Monday-Friday, will ship the same day and all Orders placed after 9am CST/CDT, Monday-Friday, weekends or holidays, will ship the following business day. Please note, while we do our best to ship same or next day, we DO NOT gaurantee ship date. Your order will be processed and shipped in a timely manner however, if you are in need of delivery by a specific date, please contact us prior to ordering. Important! FedEx and UPS ground transit times are used as guidelines ONLY and are not guaranteed. USPS Priority mail is 2 to 3 days in the United States and is a guideline only.
| Delivery Times for orders placed before 9:00am CST |
| Shipping Method |
When items will arrive |
| Standard Delivery |
3-7 Business days (do not count weekends) |
| 2 Business Days |
2 Business Days (do not count weekends) |
| Overnight |
Following business day by 10:00 am
|
| Overnight Saturday |
Not available in all areas or for all products
|
OVERNIGHT DELIVERY - Please NOTE: Overnight delivery does not include Saturday delivery unless the product ordered has an option for "Overnight Saturday Delivery". No deliveries can be made on Sunday. Orders placed on Thursday after 9:00 am CST/CDT will ship out on Friday and if specified overnight will arrive on Monday morning. Orders place after 9:00 am CST/CDT on Friday will be shipped on Monday and delivered on Tuesday. In some instances, it may be beneficial to place your order by 2 business day delivery if Saturday delivery is not an option.
SATURDAY DELIVERY:
If you need "Saturday Delivery" and the product you wish to order does not have an option for Saturday delivery, please contact customer service prior to placing your order to determine if the Saturday delivery can be arranged for the product of your choice.
HAWAII & ALASKA:
In some cases shipping to Hawaii or Alaska might not be available, please see each product page when ordering to verify availability of shipping to these locations.
Please note that when shipping to Hawaii or Alaska, extended shipping time may be necessary as well as additional shipping fees. If you are shipping to either Hawaii and Alaska and have a specific date in which the item must be delivered, please contact customer service for details. NOTE: Alaksa and Hawaii option is not available for any products beginning with CC.
INCORRECT SHIPPING ADDRESS:
A $10.00 fee will be assessed to each re-routed package. Incorrect address information may result in delay of receipt of package. We are not responsible for perishable items sent to an incorrect address. If the product is returned and is no longer fit to forward to the correct address we will not be able to refund your purchase price. Please verify the shipping address before sending perishable gifts.
Why is a $10 fee assessed if my package needs an address change?
Fed Ex makes every attempt possible to get all packages delivered in a timely manner and will attempt on their own to locate a corrected address for a recipient, whether it is a missing apartment or suite number, different zip code or entirely new address. They usually will not contact us unless they are unable to obtain the correct information on their own or the recipient is not at the intended address. For ANY large or small address correction, FedEx will automatically charge us $10.00 to make this correction. If we find that it is our fault in sending to the wrong address, we will not pass the charge on to you.
HOLIDAY SHIPPING:
We will not be shipping on November 23 or November 24, 2006 or on December 25th, 29th or January 1st.
We hope you enjoy the holiday and sorry for the inconvenience.
1. What information should be included when placing an order going to a hospital or large office complex?
Please include the following information: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery.
2. Can I request a specific delivery time?
Delivery times are based upon the courier's scheduled routes. We are not able to or guarantee a delivery time.
3. Do you deliver to Apartment Buildings?
Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As some apartment buildings are secure, and the delivery person may have to buzz the proper apartment to notify the recipient there is a delivery, the delivery policy to "secure" apartment buildings in general is that there must be someone at the apartment to successfully complete delivery. Delivery to regular apartment buildings in most cases will be left at the apartment office if the recipient is not at home.
4. Why am I unable to place two orders to go to one person and pay one shipping charge?
Each item is shipped separately in a giftbox; therefore each box requires a separate shipping cost. In order for the multiple products to be sent, each order will have a separate shipping charge. You may place 1 order provided multiple boxes are shipping to the same address however you will have a shipping charge for each gift.
RETURNS:
You may call our customer service line or email our customer service department through our online contact form for a return authorization, but please arrange for any returns within 7 days of receipt. No returns will be accepted after 10 days.
RETURNS FOR ORIGINAL PURCHASERS: Unwanted gifts are returnable for refund to original purchaser only. Item must be returned (postmarked) within 7 days of the date you received the item, unused, unwashed, in original condition and packaging, for a refund (excluding shipping charges). Additionally, we will subtract a 25% restocking fee from your refund.
RETURNS FOR GIFT RECIPIENTS: Gifts or purchases that are not damaged may be returned by the recipient within 7 days of the date you received the item, unused, unwashed, in original condition and packaging, for a store credit (excluding shipping charges). Additionally, we will subtract a 25% restocking fee from your credit.
DAMAGED ITEMS: Items damaged in shipping will be fully refunded or replaced with identical item if we are contacted within 3 days of receipt of damaged merchandise. Please keep all damaged shipping containers, as the carrier will require such to process a damage claim. Please provide us with your order number or if you are the recipient of a gift that needs to be returned, please provide us with the name of the purchaser of your gift along with any item numbers or identification of the product you received.
We realize you have a choice when you shop and we want your shopping experience to be a rewarding one. We promise to do whatever we can to accomplish that goal.
SHIPPING FAQ'S:
GENERAL SHIPPING:
We do not ship to P.O. boxes.
We do not guarantee delivery to hospitals, hotels, or rural routes.
Cheesecakes must go 2 day or overnight and cannot ship over the weekend.
DISCONTINUED ITEMS:
Please note that some discontinued items or last items in stock may be missing original tags. These items have been discounted and although tags may have been removed, or lost, they are new items.
